El Rodeo sends all parcels from Sydney, Australia (NSW). Orders placed in Australia, Monday to Friday, will be posted within 48 hours. Please allow an extra day or two for peak and sale periods, this is a one person operation. Orders placed on the weekend will be sent out the proceeding Monday morning. International orders, please allow up to three business days for your order to be packed and shipped. Once your order has shipped you will be sent a tracking number so you can trace your order.
**Please consider possible delays with your postal carrier during peak holiday seasons**
AUSTRALIAN CUSTOMERS:
Standard Postage Our standard parcel service covers all of Australia, delivering your rock 'n' roll package within 2 or more business days. This service is free with orders over $70, or for orders under $70 there is a small $5 charge to cover packaging and registering your order so it is traceable.
We use courier services for all standard deliveries, except PO Boxes and Rural Areas- in this case we use Australia Post which is the most cost-effective and fastest way to get our parcel over to you (yes, you can trace these packages :) )!
Patches and prints are sent as letters, so they will not come with tracking. These are posted FREE within Australia. If you wish to have the option for registered post on your patches or prints, please contact PRIOR to ordering, and a small fee of $3 will be added to post.
Express Post Australia Post Express Post guarantees Next Day Delivery if you are within their network. If your item is for an address outside this network, Australia Post will use the fastest possible transport links, but Australia Post’s Next Day Delivery Guarantee does not cover your item. We charge $10 for express shipping, this can be selected when you reach checkout. Please note we can only guarantee same day shipping via Express if your order is placed before Midday.
WORLDWIDE:
El Rodeo uses Australia Post to handle worldwide orders. We currently offer two methods of international post- Standard Air (a little slower, no tracking, but cheaper), and Priority Air (faster, trackable, but a few dollars more).
If you elect STANDARD SHIPPING at checkout, please be advised this is a cheaper shipping option and Australia Post does not offer tracking for this. This option usually takes a little longer, and you will not be able to trace your package via the Australia Post portal. If you elect this option, you will be given a customs number via email once your order has been shipped. If you are worried your order is taking too long to get to you, please take this number to your local post office, as they will be able to trace it for you. We are unable to trace any packages from our end if the cheapest shipping option is elected- once they have been shipped it is out of our hands.
We started to offer this cheaper option due to the high request of people not wanting to pay full price for traceable shipping. Please be advised, if you elect this option you are doing so at your own risk and we will not be held responsible if your item is lost. We don't usually have any issues with this method of shipping, but please keep all of the above points in mind before emailing us asking why you cannot track your parcel.
Please note your local customs office may apply additional charges (Import tax & duties) to your goods upon arrival into your country. These charges are the responsibility of the purchaser. For further information on these charges you should contact your local post office as charges vary from country to country. Be advised that El Rodeo is required to declare the total value of goods on every international custom form.
All patches are sent as letters, so they will not come with tracking. If you wish to have the option for registered post on your patches, please contact PRIOR to ordering. International speed for patches is usually around 14 business days.
El Rodeo is not responsible for items lost or damaged by the postal service or customs.
If there are any concerns or queries, please contact us prior to ordering at info@elrodeostore.com
This only applies to items marked with PRE ORDER in the title and description. If the item does not have "Pre Order" in the title, it will ship straight away :)
There are two reasons we have started offering our most popular styles as Pre Orders: 1) An effort to reduce waste. We know exactly how many quantities to put into production and how many sizes- instead of guessing and potentially causing waste.
2) To ensure product availability for everyone. We offer free Aus Shipping when you spend $70, and a lot of the time we cannot keep everything in stock at once- so when a pre order is on offer, you can order both items you want and take advantage of free shipping, instead of having to wait for both to be in stock and pay for postage on each item. Please note: If you order a pre-order item with an in stock item, they will ship out at the same time.
Pre Orders are usually made available within two weeks of production- so the wait would be two weeks + the time it will take to ship to your destination (sometimes wait times can be quicker, sometimes a few days slower depending on how many orders we have received). We try and keep the number of Pre-Orders to a realistic number so it does not slow down production time for those who have placed an order- if the order is becoming high, the product will be shown as "SOLD OUT", and will be reopen when all previous orders have been fulfilled.
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