**Please consider possible delays with your postal carrier during peak holiday seasons**
El Rodeo sends all parcels from Sydney, Australia (NSW). Orders placed in Australia, Monday to Friday, will be posted within 48 hours. Please allow an extra day or two for peak and sale periods, this is a one person operation. Orders placed on the weekend will be sent out the proceeding Monday morning. International orders, please allow up to three business days for your order to be packed and shipped. Once your order has shipped you will be sent a tracking number so you can trace your order.
Our standard parcel service covers all of Australia, delivering your magic-filled package within 2 or more business days. This service is free with orders over $70, or for orders under $70 there is a small $5 charge to cover packaging and registering your order so it is traceable.
We use courier services for all standard deliveries, except PO Boxes and Rural Areas- in this case we use Australia Post which is the most cost-effective and fastest way to get our parcel over to you!
Patches and prints are sent as letters, so they will not come with tracking. These are posted FREE within Australia. If you wish to have the option for registered post on your patches or prints, please contact PRIOR to ordering, and a small fee of $3.50 will be added to post.
Australia Post Express Post guarantees Next Day Delivery if you are within their network. If your item is for an address outside this network, Australia Post will use the fastest possible transport links, but Australia Post’s Next Day Delivery Guarantee does not cover your item. We charge $10 for express shipping, this can be selected when you reach checkout. Please note we can only guarantee same day shipping via Express if your order is placed before Midday.
El Rodeo uses Click and Send via Australia Post to handle worldwide orders. We currently offer two methods of international post- Standard Air (a little slower, no tracking, but cheaper), and Priority Air (faster, trackable, but a few dollars more).
If you elect Standard Shipping, you will not be able to trace your package. The post is usually pretty reliable, but keep in mind that electing not to track your package is YOUR decision and I will not be held responsible for lost parcels.
Please note your local customs office may apply additional charges (Import tax & duties) to your goods upon arrival into your country. These charges are the responsibility of the purchaser. For further information on these charges you should contact your local post office as charges vary from country to country. Be advised that El Rodeo is required to declare the total value of goods on every international custom form.
All patches are sent as letters, so they will not come with tracking. If you wish to have the option for registered post on your patches, please contact PRIOR to ordering. International speed for patches is usually around 14 business days.
El Rodeo is not responsible for items lost or damaged by the postal service or customs.
If there are any concerns or queries, please contact us prior to ordering at firstname.lastname@example.org